CLAIMS GUIDANCE RESULTING FROM VOLCANIC ASH DISRUPTION

Action you may need to take to reclaim back expenditure, Global Travel Lounge will assist all customers in following the procedure below:-



Step 1 - The base requirements needed 

In order for you to pursue any claim, it is important that they can provide as much corroboratory evidence as possible. Items should include:

Detailed receipts of hotel bills and meals

Details of any communications with/instructions from the airline/operators

A detailed record of events.



Recourse Option 1 - Travel insurance company

In the first instance, it is recommended that you check the details of their travel insurance policy with their travel insurance provider to find out if those costs can be reclaimed.



Recourse Option 2 - An EU Based Airline

In the event that they are not able to reclaim the costs through their travel insurance policy, their next level of recourse is through the airline. It is important to note that all EU-based airlines are legally obliged to pay for all reasonable accommodation and meal costs.

As far as non-EU carriers are concerned, they are not legally obliged to provide a refund but it may be worth contacting the carrier’s UK office as they may be prepared to offer a refund on a locally agreed basis.

It is also worth pointing out that if you made your own way home because the carrier was unable to provide the return flight at the scheduled time, then the customer may be entitled to a refund on the return element of the journey. However, if you chose to return home ahead of the scheduled flight time (even though you expected it to be cancelled) then it will be viewed that they have broken the contract with the carrier and you will not be entitled to any form of refund.



Recourse Option 3 - The tour operator

Again, whilst the law clearly states that the tour operator is not obliged to provide the customer with a refund on expenditure incurred but if the above avenues of reclaim fail, it may be worth referring the claim to the tour operator who provided the holiday.

These conditions only apply in those instances when you completed your holiday, but if the tour operator has not been able to provide the holiday in the first instance, then you are entitled to a full refund.

Need any further assistance? If you booked with Global Travel Lounge we are already making claims on your behalf but please do not hesitate to contact us for your specific booking information. 

Tunisia New From Norwich Airport

Tunisia is a fantastic all year round destination. Agood choice for all to enjoy. With more than a thousand miles of coastline it makes for a great beach holiday. It is very good value for money as its not in the euro.

Direct service from Norwich airport to Tunisia
Service operates from 7 March  - 25th April , 2nd May- 23rd May and the 10th October- 31st October.
Flying time is approximatly 2 hrs 30 mins.

Prices start from as little as £299 per person based on a good 4 star hotel on a half board basis. This price includes in flight meals and 20 kilos of luggage, financial protection and 24 hour dedicated helpline.

Madeira Holidays Direct from Norwich Airport.

For the first time ever Norwich Airport will have a direct weekly flight to the stunning Atlantic island of Madeira which lies to the north of the Canaries. It enjoys a year round average temperature of 20 C and is known as the ‘garden of the Atlantic’ with its beautiful natural fauna and dramatic coastline.


Flights commence on Mondays from 26 July 2010 to the last outbound flight on 6th September, offering a great summer destination and with lead-in prices of £470 per person in a good quality hotel on a bed and breakfast basis, this is already proving popular with Global Travel Lounge clients! Flights include 20 kilos of luggage and in flight meals. Full details are now available from Global Travel Lounge and bookings are now open with a fantastic range of accommodation available!



Global Travel Lounge is a market leading travel agent to Madeira, arranging group and special interest holidays, talk to us today!

Bulgaria - New Summer Destination from Norwich Airport

Holiday and Flight Information :

The flight will operate on Mondays from 19th July – 6th September 2010 inclusive.
The flying time from Norwich is 3 hours.
The flight will depart from Norwich at 0930 and returns at 0830.
Balkan Holidays use an Airbus 320.
The new service will operate to Bourgas, which serves seven different resorts in Bulgaria and these are: Bourgas, Duni, Elenite, Nessebar, Pomorie, Sozopoi, and Sunny Beach.